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  At mio senso, our 14-days return policy gives you plenty of time to consider your purchase. That way you can be sure you made the right decision. If for any reason you aren't satisfied, you can return any item without custom engraving, in its original condition with the mylar label intact and within 14 days of the date of shipment for a refund or an exchange. It's that simple.

  Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweller other than mio senso), or damaged in any way cannot be accepted for return. Returns with no mio senso return code, and packages that are improperly packaged or uninsured will be refused receipt.

 

To return a diamond or jewelry item to mio senso, follow our three step process:


Send us an email at returns@miosenso.com and notify us that you would like to make a return. Then, we will send you a Form with a Return Authorization Code. Fill in the form and put it inside the box that you are returning.

Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the HK$2000 replacement cost. For security reasons, do not write mio senso anywhere on the outside of the box.

You can ship it via any carrier. Be sure to ship your item fully insured and registered, and request a return receipt for confirmation that your shipment has reached its destination.

  * mio senso will not be responsible for loss/damage and the cost of return shipments.

* Delivery charges are not refunded.
  Please allow one monthly billing cycle in order for your credit to appear.
  Customers returning a partial order will be refunded for the returned items only. Refunds will be applied to any
  unpaid balances first.

* A refund is made on the product's invoice amount excluding shipping cost

* A handling fee (HK$100 for local order or 5% of the invoice amount for international order) will be charged upon the full refund amount

* All procedures listed in Return Policy are applicable to the case of an Exchange too. An exchange is
  only accepted for the same product. You may ship it to us via any carrier. The responsibilities of shipping cost
  and this shipment's security are at your side. According to the advice of our Quality Assurance Dept, if any
  quality problem is originally created on the product before it is delivered to your door, we will send a
  replacement back to you free, at our choice of courier.

If you have any questions about our return policy or return procedure, please don't hesitate to contact us at returns@miosenso.com

Last Update: 15 January 2017